RESIDENTIAL MANAGEMENT OPERATIONS

THE COMPANY PLAN

March 23rd

9am-1pm

4 CE Credits

 The following are topics that will be discussed March 23rd from 9am-1pm:

Define who you are and what you want to achieve

• To save money and time
• To ask and answer critical core questions
• To create a policy and procedures manual

WHAT IS A POLICY AND PROCEDURE MANUAL?

•       Policy is a consistent  and constant set of rules that seldom change

•       Procedures are the manner in which you achieve, implement and enforce your policies

WHAT WOULD BE INCLUDED IN A POLICY  & PROCEDURE  MANUAL?

•       Company goals and objectives

•       Marketing program for new clients

•       Leasing and move out procedures

•       Rent collection

•       Record keeping

•       Financial statements and reports

•       Maintenance procedures

•       Resident relations

UPDATING THE P & P MANUAL

•       At scheduled meetings

•       When local/state/federal laws change

•       When a new form(s) is adopted

ORGANIZATIONAL STURCTURE OF THE COMPANY

•       Departmental, separated by staff functions

                        --Leasing Department

                          Management Department

                          Maintenance Department

                          Accounting Department

•       Line/Staff Function

                       --President

                      --Broker

                     --Vice President

                    --Office Manager

                    --Secretary    

ESTABLISHING EMPLOYEE POLICIES AND PROCEDURES

•       Recruiting

•       Application/Screening process

•       Employment policies and procedures

•       Office policies

•       Fair employment practices

•       Sexual harassment policies

•       Sick leave/vacation policies

MANAGEMENT SERVICES PROVIDED

•       Lease, contract preparation, explanation and enforcement

•       Rent collection and delinquencies

•       Tracking lease expiration and renewals

•       Maintenance policies and procedures

•       Security Deposits/accounting

•       Financial reporting and owner distributions

•       Move in/out tenant procedures

PREPARING YOUR PROPERTY FOR TENANTS (EXTERIOR)

1. Walkways/Driveways
2. Bushes, sprinkler systems, fences, yard condition
3. Roof, gutters, chimney, fireplace
4. Exterior doors (change locks), screens, decks, garage door/opener

PREPARING YOUR PROPERTY FOR TENANTS (INTERIOR)

1. Smoke and carbon monoxide detectors
2. Carpet, vinyl, & handrails
3. Windows:  coverings, locks, condition & safety
4. Electrical:  wiring, outlet cover plates & sufficient outlets/power
5. Special attention needs to be paid to the kitchen and bathroom

MAINTAINING AND REPAIRING YOUR PROPERTY

1. Emergency maintenance
2. Routine and preventive maintenance
3. Routine check of smoke and carbon monoxide detectors
4. Safety inspections for furnaces and fireplaces
5. Trash accumulation, inoperable vehicles or other exterior negative items
6. Yearly property maintenance surveys

About Peter Meer:

Mr. Meer, owner and president of Meer & Company, Inc., has been providing expert property management services throughout the Denver area since 1981. Currently he manages 150 single-family homes in the Denver area.  In previous years, he has managed Home Owner Associations. He has a proven track record of dealing with all aspects of property management including: (a) Standards of care for management of both residential and commercial properties, (b) Liability issues arising from tenants/visitors/workmen at a given residential or commercial property, and (c) Health and safety issues arising from tenants/visitors/workmen at a given residential or commercial property.

**Please arrive on time. If you are more than 15 minutes late, you will not receive CE Credit per the Real Estate Commission rules.

**Refund Policy: You must cancel 24 hours in advance to receive a refund.